It’s fine to be well-prepared for your trip. If you are ready to board an Austrian Airlines aircraft from Jomo Kenyatta International Airport, everything should be in order. However, unplanned circumstances may cause you to miss an important family gathering or a business conference.
You will learn vital information about Austrian Air NBO Terminal, ticket bookings, lost or delayed luggage claims, special services, and much more.
We have compiled a comprehensive guide to using the Austrian Airlines terminal at Jomo Kenyatta International Airport. Read over this useful information to keep watchful and careful.
Quick Basic Info Austrian Airlines NBO Terminal
Airport Name: Jomo Kenyatta International Airport
Airport Code: NBO
Airport Address: Airport North Road, Nairobi 00501, Kenya
Terminal: Austrian Airlines Operates at Terminal 1
Austrian Airlines NBO Arrivals Terminal: Terminal 1
Austrian Airlines NBO Departures Terminal: Terminal 1
Austrian Airlines IATA Code: OS
Austrian Airlines ICAO Code: AUA
Austrian Airlines Ticket Counter Hours: 24 hours a Day
Country Name: Kenya
City Name: Nairobi
Airlines Official Website: www.austrian.com
Details of Austrian Airlines Jomo Kenyatta International Airport Terminal
You can catch your flight from Austrian Airlines NBO Terminal 1 at the airport. However, there might be a change in the terminal for some flights. It is advised to check your flight booking confirmation email to know where is the Austrian Airlines NBO arrival terminal or the departure terminal in case of your specific flight.
| Jomo Kenyatta International Airport Address | Airport North Road, Nairobi 00501, Kenya |
| Austrian Airlines NBO Phone Number | +43 1 70148 1000 |
Services Provided at Austrian Airlines NBO Terminal
You must speak to the travel executives stationed at the Austrian Airlines NBO Terminal 1 if you have any issues or questions about the following services.
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport Check-in
- Online Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals
- Missing Luggage
- Airport Lounges
- Flight Information
- Delayed Flights
- Airport Facilities
- In-Flight Entertainment
- Airport Wifi
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Flight Wifi
Book Austrian Airlines at NBO Terminal
Contact Austrian Airlines travel representatives at Terminal 1 for queries related to reservations. You can request information about upcoming flights and select the one suiting best to your plan.
Make the payment to confirm your booking. Please keep in mind to check with the airline’s team for the mode of payment beforehand. You need to be ready with a card payment, in case they do not accept cash. For online bookings, you can refer to the related option given on the homepage of the airline’s website.
Manage Booking at NBO Terminal
You can contact the team if you have queries regarding any spontaneous changes in your already booked flights. Customer support will guide you with concerns related to the cancellation of your reservation, making changes, upgrading seats, adding extra seats, choosing another schedule, etc.
Austrian Airlines Cancelation and Refund
In the event of an emergency, you might have to cancel your flight. Speak to an agent at Terminal 1 about the procedure of cancelation and whether your ticket qualifies for a refund. Then you need to follow the specific steps to claim your refund, as per the airline’s policy.
Check-in at Austrian Airlines NBO Terminal
You need to proceed for check-in at Terminal 1 with all the required travel documents to be shown at the check-in counter. Please also collect information about any other necessary papers or certificates to be presented, so that you don’t run into trouble in the end moment.
As far as it is about checking your baggage, you need to make sure to follow the baggage policy of Austrian Airlines. If the baggage exceeds the specified limit, you will have to purchase extra baggage.
Once you clear all such formalities, you will get the boarding pass to go towards the boarding gate.
Austrian Airline Flight Status
You can contact the team at the helpdesk of Austrian Airlines for information related to the status of your flight.
Austrian Airlines Lost or Delayed Baggage at NBO Terminal
If you are not able to find your baggage, upon arrival, at the baggage claim counter, you must contact the Austrian Airlines staff, as it may get delayed. In case, your baggage is lost, the staff will guide you with further steps to get it back. Else, you can submit an online form so that the airline’s team can look into it. You will get a reference number, using which you can track the status of your baggage.
In case, you don’t receive your baggage within 21 days of the form submission, you need to contact the airline’s team through the delayed baggage section on their website.
Austrian Airlines Damaged Baggage at NBO Terminal
On the other hand, if you receive damaged baggage or any of your items is found to be missing, you must immediately report it to an Austrian Airlines agent at Terminal 1. They will ask you to submit a damage report and provide you with a transaction number. You need to keep this intact with you.
Then you are required to give the damaged bag, original invoice, the baggage loop, and its tag to the contractual partner of the airline. The airline’s team will let you know the contact details of the contractual partner.
The original invoice will be used to calculate the value. A bag as part of the replacement will be provided to you as per this value.
However, if you don’t have the invoice, no worries. The airline’s team will calculate an estimated value and you will get a bag as a replacement.
Traveling with Pets Service at NBO Airport
Austrian Airlines allows you to take pets such as dogs and cats with you on prior reservations. Your pet is permitted to be taken in an approved carrier and it must be a minimum of 12 weeks old.
Depending on the size and weight, it can be taken in the cabin or cargo. For further assistance at the airport or on the flight, you can contact the airline’s team at Terminal 1.
Austrian Airlines Lounge NBO Terminal 1
It’s a great idea to spend your free time at any of these lounges. You must seek detailed information on lounge access or the applicable charges from the airline’s team over the telecon or at the counter at Terminal 1.
Austrian Airlines Senator Lounge
The following facilities can be availed at the lounge:
- Wi-Fi
- TVs
- Business services
- Shower suite
- Full-service bar
- Buffet with hot and cold delights
- Hard and soft drinks
Austrian Airlines Business Lounge
Facilities available at the lounge are:
- Wi-Fi
- Locker facility
- TV Room
- Buffet with hot and cold delicacies
- Hard and soft drinks
- Business services
Car Rental Service at NBO Airport
You can contact the Austrian Airlines staff at Terminal 1 to book a car rental from the Jomo Kenyatta International Airport or other related queries. You can also book the same by referring to the related section on the homepage of the airline’s website.
Austrian Airlines Arrivals at NBO Airport
| Origin | Flight | Airline | Terminal |
|---|---|---|---|
| N/A | N/A | Austrian | 1 |
Austrian Airlines Departures at NBO Airport
| Destination | Flight | Airline | Terminal |
|---|---|---|---|
| N/A | N/A | Austrian | 1 |
Frequently Asked Questions Related By Austrian Airline NBO Terminal
Austrian Airlines flights are operated through Terminal 1 of Jomo Kenyatta International Airport in Nairobi, Kenya.
Austrian Airlines flights arrive at Terminal 1 of Jomo Kenyatta International Airport.
Austrian Airlines flights depart from Terminal 1 of Jomo Kenyatta International Airport.
Absolutely! You can spend your spare time at any of the two lounges, Lufthansa Senator Lounge and Lufthansa Business Lounge, conveniently located at Terminal 1 for Austrian Airlines passengers. For details on the lounge amenities and your eligibility to use them, you can contact the customer support team of Austrian Airlines.
You can explore shopping and dining outlets as well as use ATMs at Terminal 1 of the airport.
