Baggage allowance, flight status, airport transfers, in-flight entertainment, on-board meals, special assistance services, pet travel services, reservation management, and availing flight-related services/amenities are just a few of the many things that a traveler must consider and keep in mind when preparing for a flight. This section contains information about the Southwest Airlines SJO Terminal – Juan Santamara International Airport; the information provided here can be used to contact the airline’s office or as a reference or guide when preparing for a SWA flight departing or arriving at Juan Santamara International Airport.
All the important details about the SJO Southwest Airlines terminal have been presented here.
- Airport Name: Juan Santamaría International Airport
- Terminal: Terminal B
- Southwest Airlines SJO Arrivals Terminal: Terminal B
- Southwest Airlines SJO Departures Terminal: Terminal B
- Airport Code: SJO
- SJO Airport Address: XQXW+43V, Alajuela Province, Alajuela, Costa Rica
- Southwest Airlines IATA Code: WN
- Southwest Airlines ICAO Code: SWA
- Southwest Airlines Ticket Counter Hours: 24 hours a Day
- Country: Costa Rica
- City: Alajuela
- Southwest Airlines Contact Number: 1 (800) 435-9792
- Southwest Airlines Official Website: www.southwest.com
- Official YouTube: www.youtube.com/@Southwest
- Official Twitter: twitter.com/SouthwestAir
- Official Facebook: www.facebook.com/SouthwestAir
- Official Instagram: www.instagram.com/southwestair
Services & Amenities Offered at Southwest Airlines Juan Santamaría International Airport Terminal
The office of the Southwest Airlines terminal SJO Airport can be contacted for the following services & amenities:
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wi-Fi
- Skycap
- Rapid Rewards®
List of Every Southwest Airlines Terminal Globally
Booking Southwest Airlines Tickets at Juan Santamaría International Airport Terminal
Travelers seeking to make flight reservations with the airline can contact personnel at the Southwest Airlines Juan Santamaría International Airport terminal office; the airline’s representatives have been trained and have the equipment to put together itineraries on request.
Alternatively, travelers can book flight tickets by themselves through the Southwest Airlines website and mobile application.
Manage Booking at Juan Santamaría International Airport Terminal
Passengers sometimes need to make changes to their reservation or / and add flight related amenities / services to their itineraries, they can opt to manage their bookings by themselves through the airline’s website / mobile app or contact the staff at the office of Southwest Airlines terminal at Juan Santamaría International Airport and avail their help.
Southwest Airlines Cancellation / Refund
Bookings can be canceled up to 10 minutes before a flight’s scheduled departure time; when canceling Business Select and Anytime fare type bookings, passengers will receive a refund on the original mode of payment. When Wanna Get Away+ and Wanna Get Away fare type reservations are canceled, passengers will receive a refund in the form of credit vouchers which may be used to book flight(s) at a later date.
Know that the Juan Santamaría International Airport Southwest Airlines terminal office only accepts requests for cancellations and refunds of tickets / bookings issued by the airline’s official channels only.
Check-in at Southwest Airlines Juan Santamaría International Airport Terminal
Travelers flying with SWA have the option to check-in for their flights via the online / mobile / web check-in feature on the airline’s website / mobile app or they can check-in in person at the Southwest Airlines terminal SJO Airport.
Check-in from the airline’s website and mobile application is available between 24 hours and 1 hour before flight departure and check-in at the airport counter stops 1 hour prior to flight’s scheduled time of departure.
Southwest Airlines Flight Status
Passengers can check flight status by contacting the Southwest Airlines Juan Santamaría International Airport terminal office or tracking it by themselves on the airline’s website www.southwest.com/air/flight-status or mobile application.
Southwest Airlines Lost / Delayed / Damaged Baggage at Juan Santamaría International Airport Terminal
In case of any damaged / lost / delayed baggage, immediately contact the airline’s representative at the baggage claim area or baggage service office and file an incident report.
For more information or / and assistance request help from the team at the office of Southwest Airlines terminal at SJO Airport.
Traveling with Pets on Southwest Airlines at Juan Santamaría International Airport
The airline offers pet travel services on domestic flights within the United States of America; pet(s) / animal companion(s) cannot be transported to / from Hawaii to / from other states in the USA.
Pet(s) / animal companion(s) can be transported to / from Hawaii to / from neighboring islands on SWA flights.
| Cost of Pet Travel Rest Of U.S.A. | Cost of Pet Travel Within Hawaiian Islands |
| $95 per pet carrier, per one-way | $35 per pet carrier, per one-way |
The SJO Southwest Airlines terminal office can be contacted for any other information pertaining to pet travel service or / and to make pet travel reservations.
Inflight Entertainment by Southwest Airlines
The airline offers its passengers access to an inflight entertainment portal that has a collection of movies, shows, music, etc. Passengers can keep entertained for the duration of the flight with this portal.
Southwest Airlines terminal SJO office will answer all queries pertaining to inflight entertainment.
Southwest Airlines Airport Lounge
Unfortunately, the airline does not operate lounges at any airport, therefore passengers will have to make do with the alternative services / amenities offered at Juan Santamaría International Airport.
For any concerns, questions, please check with the Southwest Airlines SJO terminal team members.
Car Rental Service at SJO Airport
Review all the available car rental services on the airport’s official website or request for details / help from the airport staff.
Frequently Asked Questions:
Southwest Airlines flight operations are managed from Terminal B at Juan Santamaría International Airport.
Call +50624372400 to speak with a Southwest Airlines representative.
Yes! Southwest Airlines offers pet travel service on domestic flights.
No! Southwest Airlines does not have inflight Wi-Fi / internet service.
Southwest Airlines flights arrive at Terminal B in Juan Santamaría International Airport.
Southwest Airlines uses Terminal B at Juan Santamaría International Airport for its flight departures.
